Digital Service Delivery Policy
How account access and AI-generated results are delivered through Smili.
Effective date: 13 October 2026
Digital-only services
Smili services are delivered digitally through the online workspace. No physical items, shipping fees or postal delivery apply. Internet access and a supported browser are needed. Account sign-in is required for creative tools.
Where account access is available, it follows successful authentication. Paid offers are not enabled, so there is no purchase activation or guaranteed allocation of purchased credits on this website.
Generation and access timing
Submit a request in the relevant tool using available usage credits. Processing time varies by model, input, queue, moderation and service availability. Generation is not a guaranteed instant-delivery service.
Completed results appear in the tool and can be accessed or downloaded where supported. Failed or rejected requests may not produce output. Model capabilities and usage costs vary by request; consult the relevant tool’s available details before generating.
Availability and saving your work
Service or provider outages, network problems and legal or provider restrictions can affect access and fulfillment. Access to every model in every country is not guaranteed.
Save or export content you need. Indefinite hosting of outputs is not promised. Shared links and provider URLs may be affected by deletion or provider availability.
Delivery issues
Contact primary support with the tool name, approximate request time and any error if access or generation fails. Business hours are listed below; a fixed response or resolution time is not guaranteed.
Any future paid offering must disclose its purchase-fulfillment timing before sales begin. Applicable consumer rights are not excluded.
For service or policy questions, use our contact channels. Read the Terms, Privacy Policy, Refund & Cancellation Policy, Delivery Policy and Cookies information together.